Shipping and Delivery
Shipping Information
At Hey Glam, we want your beauty essentials to reach you as quickly and safely as possible. We ship all orders from our warehouse in India to bring glamour right to your doorstep.
Processing Time
- Standard Orders: Processed within 1-2 business days
- Custom/Pre-Order Items: May require 3-5 additional business days
- Business Days: Monday through Friday, excluding national holidays
Please note: Orders placed after 2:00 PM IST will begin processing the following business day
Delivery Timeframes
| Shipping Zone | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Metro Cities | 2-4 business days | Free |
| Tier 2 & 3 Cities | 3-5 business days | Free |
| Remote Areas | 5-7 business days | Free |
Order Tracking
Once your order ships, you'll receive a confirmation email with:
- Tracking number
- Estimated delivery date
- Link to track your package
You can also track your order anytime by:
- click track my order in botton section to track your order
Shipping Restrictions
Currently, we only ship within India. Unfortunately, we cannot ship to:
- International addresses
- PO boxes
- Army/Navy bases
Delivery Issues
If you experience any of the following:
- Package marked as delivered but not received
- Damaged packaging
- Excessive delivery delays
- Incorrect delivery address
Please contact our customer service team at heyglamcare@gmail.com within 48 hours, including your order number and details of the issue.
COVID-19 Notice
While we strive to maintain our standard delivery timeframes, please understand that carrier delays may occasionally occur due to ongoing pandemic-related challenges. We appreciate your patience and understanding.
Questions?
If you have any questions about our shipping policies or need assistance with an order, please don't hesitate to contact us at heyglamcare@gmail.com We're here to help!